Meaning you can still communicate with your customer after they leave your website. Be where your customers are.
Push notifications on reply
The customers receive push notifications on their phone's home screen when your agent responds (rather than staring at the phone waiting for it).
Increased sales through personalisation
Messengers offer an opportunity to build a personal relationship with customers by chatting in the same place they communicate with friends and family daily.
Invite colleagues to chats to resolve customer issues more efficiently, or simply leave internal private notes right in the chat with a client.
Chat rescue
Your customers will always receive answers to their questions in a timely manner, even if their operator is not available.
Chats with new unanswered messages are automatically transferred to other agents when the time is up.
Virtual AI operator
A connected Virtual operator helps your customers define their needs and choose products.
It also distributes chats to operators based on the topic of the request and connects a real operator if necessary.
New conversation initiation
Use accounts with number binding in WhatsApp, Telegram, or Viber to start convos with new clients.
Automation
Increase efficiency by automating routine tasks
Optimize your customer communication process by implementing automations, allowing you to work smarter, not harder
Chat-bots
Free up your team from repetitive inquiries and focus on complex customer needs, generate leads through chatbot funnels, be available 24/7, guide your customers to the right agent, and more.
Smart chat-assignment
Solve more problems with smart chat-assignment system by automatic distribution the workload and control the queue. Speed up your team's response time with automation.
